This Privacy Policy was last updated on 21 May 2026.

Dear Nature respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, place an order, book a terrarium experience, attend a workshop, or interact with us in any other way.

In this Privacy Policy, “we”, “our” and “us” means Dear Nature, operated as a sole-trader business by Deepika Sarathy.

“You” and “your” means the person using our website, contacting us, placing an order, booking an experience, or otherwise interacting with Dear Nature.

Dear Nature is based in Woking, United Kingdom.

Email: people@dearnature.co.uk
Website: www.dearnature.co.uk

We may collect and use the following types of personal information:

This may include your name, email address, phone number, address, postcode, and delivery or event location.

This may include details of products you buy, terrariums you order, workshops or experiences you book, preferred dates, group size, venue details, terrarium preferences, design choices, budget, and any special requirements you share with us.

We may receive payment-related information when you pay for products, bookings, workshops, or experiences. We do not usually store full card details ourselves. Payments may be processed through third-party payment providers such as card payment services, PayPal, bank transfer, or website payment tools.

This may include messages you send to us by email, website form, WhatsApp, text message, phone, social media, or other contact methods.

For private sessions, school sessions, club sessions, parties, or events, we may collect information about the organiser, venue, participants, age range, accessibility needs, allergies, supervision requirements, and setup needs.

If you provide a review, testimonial, photograph, or video, or give us permission to take or use images from a workshop or event, we may use this for our website, social media, marketing, or promotional material.

We will only use identifiable photos or videos for marketing where we have your permission. For children, we will seek appropriate consent from a parent, guardian, school, club, or event organiser as applicable.

When you visit our website, some technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and how you interact with the website.

Our website may use cookies or similar technologies to help the website function, improve user experience, analyse website traffic, and support marketing or performance tools.

We may use your personal information to:

• respond to enquiries
• provide quotes
• process orders
• arrange collections, deliveries, or local drop-offs
• manage bookings, workshops, parties, school sessions, club sessions, and events
• personalise terrariums, products, and experiences
• contact you about your order, booking, or enquiry
• take payment or manage payment records
• send forms or booking information
• provide care guidance for your terrarium
• manage customer service, refunds, replacements, and complaints
• improve our products, services, website, and customer experience
• keep business and tax records
• send marketing updates, offers, or news where you have agreed to receive them
• use reviews, testimonials, or images where permission has been given
• comply with legal, accounting, tax, and regulatory obligations

The ICO says privacy notices should explain why personal data is being processed, how long it is kept, who it is shared with, and people’s rights in clear language. (ICO)

Under UK data protection law, we must have a lawful basis for using your personal data. Data protection in the UK is governed by the UK GDPR and the Data Protection Act 2018. (GOV.UK)

We may rely on the following lawful bases:

We use your information where it is necessary to provide products, bookings, workshops, experiences, quotes, collection, delivery, payment, or customer service.

We may use your information for normal business purposes, such as responding to enquiries, managing customer relationships, improving our services, keeping records, and protecting our business.

We may rely on your consent for certain activities, such as sending marketing emails or using identifiable photographs, videos, reviews, or testimonials for promotional purposes.

Where we rely on consent, you can withdraw your consent at any time.

We may use or retain information where required by law, including for tax, accounting, business records, fraud prevention, or responding to lawful requests.

We may send marketing emails, updates, offers, or news about Dear Nature if you have agreed to receive them or where we are otherwise allowed to do so under applicable law.

You can ask us to stop sending marketing communications at any time by contacting:

people@dearnature.co.uk

We will not sell your personal information to third parties for marketing.

Dear Nature may provide terrarium-making experiences for children through schools, clubs, parties, community groups, or private bookings.

Where children attend a session, we may receive limited information needed to run the activity safely and appropriately, such as age range, group size, allergies, accessibility needs, or supervision requirements.

We will only collect the information that is reasonably necessary for the session.

For photographs or videos involving children, we will seek appropriate consent from a parent, guardian, school, club, or event organiser before using identifiable images for marketing or promotional purposes.

We may ask for permission to use photos, videos, reviews, or testimonials from customers, workshops, parties, school sessions, club sessions, or events.

If you agree, we may use them on our website, social media, printed material, or other promotional channels.

You can withdraw your permission for future use by contacting us. Where content has already been printed, published, or shared, we will do our best to remove it where practical, but it may not always be possible to fully remove content already circulated or saved by others.

We may share personal information with trusted third parties where necessary to run Dear Nature and provide our services. This may include:

• website hosting providers
• payment processors
• booking or form tools
• email or communication providers
• delivery or courier providers, where relevant
• accountants or tax advisers
• professional advisers
• IT or website support providers
• legal or regulatory authorities where required

We only share the information needed for the relevant purpose.

We do not sell your personal information.

We keep personal information only for as long as necessary for the purpose it was collected.

As a guide:

• enquiry information may be kept for a reasonable period so we can follow up and manage customer service
• order, payment, and booking records may be kept for accounting, tax, and legal purposes
• workshop and event details may be kept for a reasonable period after the session
• marketing preferences may be kept until you unsubscribe or ask us to remove them
• photographs, reviews, and testimonials may be kept until they are no longer useful or until you withdraw consent where applicable

If we do not have a fixed retention period, we will decide how long to keep information based on the nature of the information, the reason it was collected, legal requirements, and whether it is needed for business records or customer service. The ICO says organisations should tell people either the retention period or the criteria used to decide how long information is kept. (ICO)

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

This may include using secure systems, password protection, trusted service providers, limited access to personal information, and appropriate business practices.

However, no method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.

Our website may use cookies or similar technologies to help the website work properly, understand website traffic, improve user experience, and support website performance.

Cookies are small files placed on your device when you visit a website.

You can usually manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If our website uses analytics, advertising, or third-party tracking tools, this should be reflected in the website’s cookie settings or cookie notice.

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your personal information
• ask us to restrict how we use your information
• object to certain uses of your information
• ask for your information to be transferred to another provider
• withdraw consent where we rely on consent
• complain about how your information is being used

The ICO states that privacy information should explain people’s rights, including access, rectification, erasure, restriction, objection, and data portability where applicable. (ICO)

To exercise your rights, please contact:

people@dearnature.co.uk

We may need to verify your identity before responding to a request.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

Email: people@dearnature.co.uk

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Website: www.ico.org.uk

The ICO usually expects people to raise concerns with the organisation first and give them a chance to put things right. (ICO)

UK businesses, organisations, and sole traders that process personal data may need to pay a data protection fee to the ICO unless exempt. GOV.UK says businesses, organisations, and sole traders must pay the ICO data protection fee if they process personal data, unless they are exempt. (GOV.UK)

Dear Nature will review whether registration or payment is required based on its business activities.

We may update this Privacy Policy from time to time.

Any updated version will be posted on our website with a revised “last updated” date. Please check this page occasionally to stay informed about how we use your personal information.

For questions about this Privacy Policy or how we use your personal information, please contact:

Dear Nature
Operated by: Deepika Sarathy
Email: people@dearnature.co.uk
Website: www.dearnature.co.uk
Location: Woking, United Kingdom